Insalt Warranty & Expedite Replacement Program
At Insalt, we stand behind the quality of our products and want to make the warranty and replacement process as straightforward as possible.
If you experience a problem with an Insalt product, please email us at [email protected]. The information provided helps our team understand how the product was being used and determine the most appropriate outcome.
Warranty Claims
If an Insalt product has a manufacturing fault, defect or other failure that is covered by our warranty or your rights under the Australian Consumer Law, we will provide the appropriate remedy at no cost to you.
Depending on the circumstances, this may include a repair, replacement, refund or other remedy as required by Australian Consumer Law.
When assessing fishing rod claims, we may ask for information including:
• Proof of purchase
• Photographs of the damaged rod or product
• Line or braid breaking strain used
• Leader used
• Reel and drag setup
• Species being targeted or caught
• Approximate size of the fish
• How the breakage occurred
• Where on the rod the failure occurred
• Any other information relevant to the claim
This information helps us determine the likely cause of the failure and also assists with the ongoing development and improvement of our products.
Examples of failures that may indicate a product fault
Every claim is assessed individually, but examples can include:
• A rod failing during normal use within its intended specifications
• A blank splitting, delaminating or failing at a manufacturing join
• A guide, reel seat, grip or joint failing without evidence of external damage
• A rod failing under a load it could reasonably be expected to withstand
• Similar failures occurring across multiple products of the same model
• A relatively new and well-maintained product failing unexpectedly
These examples are a guide only. We assess each claim based on the individual circumstances.
Accidental Damage & Misuse
Damage caused by an accident, misuse, excessive loading, inappropriate use, modification, neglect or normal wear and tear will generally not be considered a manufacturing defect.
Examples can include:
• Rod tips being shut in car doors, stepped on or struck against objects
• Bent or damaged guides caused by impact
• Visible impact marks, crushing, deep scratches or damage near the break
• Damage occurring during transport or storage
• Lifting or swinging fish using the rod instead of using an appropriate net or gaff
• High-sticking or placing an excessive angle through the rod blank
• Using line, leader or drag settings significantly beyond the rod’s intended specifications
• Using the product significantly outside its intended purpose or rating
• Damage resulting from modification, corrosion, neglect or normal wear and tear
Accidental damage does not automatically mean you’re out of options.
Insalt Expedite Replacement Program
If your product has been accidentally damaged, misused or otherwise damaged in circumstances that are not covered by warranty or Australian Consumer Law, Insalt may offer an Expedite Replacement as a goodwill service to help get you back on the water sooner.
For eligible fishing rods purchased within the previous 12 months, customers may be offered a replacement rod for 50% of the current recommended retail price, subject to proof of purchase and product availability.
This program is designed to assist genuine Insalt customers even where the damage is not considered a product fault.
Replacement Rod Sections
Where available, we may also offer replacement rod sections instead of replacing the complete rod.
Current replacement pricing includes:
Insalt Finesse Explorer
Replacement top section: $50
Expedite price with proof of purchase within 12 months: $25
Insalt Noodle Rod
Replacement top section: $70
Expedite price with proof of purchase within 12 months: $35
Replacement sections and complete replacement rods are subject to availability.
Other Insalt Products
The same general process applies to other Insalt products.
If a product appears to have failed because of a manufacturing fault or defect, we’ll assess the claim and provide the appropriate remedy where applicable.
If the damage resulted from an accident, misuse or another cause that is not covered, we may still be able to offer a discounted replacement or other solution at our discretion.
Our goal is to provide a fair outcome while also using warranty information to continually improve our products.
Australian Consumer Law
Our warranty and Expedite Replacement Program operate in addition to your rights under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified.
The Expedite Replacement Program is a separate goodwill program for damage that is not otherwise covered by warranty or Australian Consumer Law and is subject to eligibility and product availability.
Our Promise
Every Insalt product purchase contributes to the Owen Francis Foundation, funding vital medical care and surgeries for children in need in Sumbawa, Indonesia.
Thank you for supporting a brand that gives back — and for being part of the Insalt community.